$ USD Last updated: 01/10/2026
Thank you for shopping with United States Service Dogs. This policy explains how we process, ship, and deliver orders placed on unitedstatesservicedogs.org. By placing an order, you agree to this policy.
1. Free Delivery Worldwide
We offer free standard delivery on physical products. You will not be charged a shipping fee at checkout for standard delivery.
2. Order Processing
- Orders are processed within 3 to 5 business days after payment is confirmed.
- Business days are Monday to Friday, excluding public holidays.
- You will receive an order confirmation email after purchase, and a shipping confirmation once your order is on its way.
3. Digital Products and Documents
Some items, such as digital registration confirmations, certificates, or ID documents, may be delivered electronically to the email address you provide. Physical ID cards, if ordered, ship under the terms above. Please check your spam folder if you don’t see your email, and contact us if it doesn’t arrive.
ESA and PSD letters are subject to a separate review process by [licensed professionals, verify]. Delivery depends on that process and is guaranteed within a fixed time.
4. Order Tracking
Once your order ships, we will email you a tracking number and link. You can also use the Tracking page on our website. Tracking updates may take 3 to 5 processing days to appear after dispatch.
5. Shipping Address Accuracy
Please make sure your name, address, and phone number are correct at checkout.
- We are not responsible for orders delayed or lost because of an incorrect or incomplete address you provided.
- If you need to change your address, contact us as soon as possible. We can only update it if the order hasn’t shipped.
- If a package is returned to us due to an address error, we may ask you to cover the cost of re-shipping.
6. Lost, Delayed, or Damaged Packages
- Delayed: If your order hasn’t arrived within 2 to 4 weeks of the estimated window, please contact us.
- Lost: If tracking shows your package is lost, we will Contact you after confirming with the carrier.
- Damaged: If your item arrives damaged, email us within 15 days of delivery with your order number and photos. We will arrange a replacement or refund.
7. Returns and Refunds
Information about returns, refunds, and our money-back guarantee is in our Refunds & Returns Policy. [Confirm that the terms there match the “free returns” and “60-day money-back guarantee”.]
8. Contact Us
Questions about shipping? Contact us:
Email: support@unitedstatesservicedogs.org
Live chat: 24/7 Available