$ USD United States Service Dogs respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how United States Service Dogs collects, uses, stores, and protects information obtained through https://unitedstatesservicedogs.org/ and related services.
By accessing or using our website, placing an order, submitting information through our contact forms, or otherwise interacting with our services, you acknowledge and agree to the practices described in this Privacy Policy.
How We Collect and Use Information
We collect information that you voluntarily provide to us, as well as certain information that may be collected automatically when you visit or use our website.
Information You Provide Directly
We may collect personal information that you provide when you:
- Place an order or purchase a product
- Create or use an account, if applicable
- Contact our customer support team
- Submit a contact or inquiry form
- Subscribe to email communications
- Request information about our products or services
- Communicate with us by email, telephone, or other available methods
Depending on how you interact with our website, the information we collect may include your:
- First and last name
- Shipping and billing address
- Email address
- Telephone number
- Order information
- Product and sizing information
- Information about your service dog or emotional support animal that you voluntarily provide
- Payment and transaction information
Payment information is used to process your purchase and complete the requested transaction. Payment information may be processed by third-party payment providers that assist us with secure payment processing.
We use the information you provide to process orders, communicate with you, provide customer support, respond to inquiries, deliver products, and operate our website and services.
Information We May Receive From Third Parties
We may receive limited information from third-party service providers that assist us with website operation, payment processing, shipping, analytics, customer support, email communications, or other business functions. The information received from these providers is used only for purposes related to providing and improving our products and services, processing transactions, communicating with customers, and operating our website.
Analytics Information
We may use analytics tools to understand how visitors use our website. These tools may collect information such as the pages you visit, how you navigate the website, your browser type, device information, referring pages, and other general usage information.
Analytics information helps us understand website traffic, identify technical issues, improve website functionality, and provide a better experience for our customers. Where appropriate, analytics information may be combined or analyzed in aggregate form so that it is not reasonably used to identify a specific individual.
Cookies Information
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and support certain features of the shopping experience. Cookies are small text files that may be stored on your device when you visit a website. They may help us recognize your browser, remember items in your shopping cart, maintain certain website functions, and understand how visitors interact with our website.
Some cookies may be placed by third-party service providers that perform services on our behalf. You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of portions of our website, including shopping cart and checkout features.
Log File Information
When you access our website, certain information may automatically be recorded by our web servers or service providers. This information may include:
- Internet Protocol (IP) address
- Browser type
- Operating system
- Referring and exit pages
- Pages viewed
- Date and time of access
- Website interaction information
- Domain names
- General device information
This information may be used to maintain website functionality, monitor website performance, identify technical problems, protect the security of our website, and understand general usage patterns.
Sharing of Your Information
We do not sell or rent your personal information to third parties. We may share certain information with trusted third-party service providers when reasonably necessary to operate our website, process orders, provide services, or communicate with you. These service providers may include companies that assist with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting
- Website analytics
- Customer support
- Email communications
- Website security
- Other business operations
These third parties are provided access only to information reasonably necessary to perform the services they provide to us.
Legal Requirements
We may disclose personal information when we believe disclosure is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect the rights, property, or safety of United States Service Dogs
- Protect the rights, safety, or property of our customers or other individuals
- Investigate suspected fraud, abuse, or unauthorized activity
- Enforce our policies, agreements, or other applicable terms
Advertising and Third-Party Services
Our website may use third-party services to help us understand website traffic, measure advertising performance, improve our services, or provide relevant advertising. These third-party services may use cookies, pixels, web beacons, or similar technologies to collect information about your interaction with our website.
Third-party providers may collect information such as your IP address, browser information, device information, pages visited, and other website usage information. We do not control the privacy practices of third-party websites or services. If you interact with a third-party service, advertisement, or website through a link or feature on our website, that third party’s privacy policy and terms may apply.
How We Store and Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. Our website uses industry-standard security measures to help protect information transmitted through the website. Payment information may be processed through secure third-party payment providers rather than being stored directly on our website servers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted through the Internet.
Payment Information
When you make a purchase through our website, payment information is processed through the applicable payment processing service. We do not use customer payment information for purposes unrelated to processing or completing authorized transactions, except where required or permitted by law. For additional information regarding how your payment information is handled, you should review the privacy policy of the payment provider used during checkout.
Email Communications
We may use your email address to communicate with you regarding:
- Orders and purchases
- Order confirmations
- Shipping and delivery
- Customer service requests
- Account-related information, where applicable
- Product or service information
- Promotional offers and updates
You may opt out of promotional or marketing emails by using the unsubscribe option included in those communications. Please note that you may continue to receive essential service-related communications, such as order confirmations, shipping notifications, and other communications necessary to complete or manage your transaction.
Your Choices About Your Information
- You may contact us if you would like to:
- Request information about the personal information we maintain about you
- Correct inaccurate personal information
- Request deletion of personal information where applicable
- Stop receiving promotional email communications
- Ask questions about how your information is collected or used
We will review and respond to reasonable requests in accordance with applicable laws and our legitimate business requirements. To contact us regarding your personal information, please email: support@unitedstatesservicedogs.org
Opting Out of Cookies and Tracking
Most web browsers allow you to control cookies through your browser settings. You may choose to block, delete, or receive notifications when cookies are being used. Please note that disabling certain cookies or tracking technologies may affect the functionality and performance of portions of our website. You may also have additional privacy controls available through your browser, device, or third-party services.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing applicable agreements.
When information is no longer reasonably required for these purposes, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, legal requirements, or business operations. When we make changes, we will update this page accordingly. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.
Your continued use of our website following the posting of changes to this Privacy Policy constitutes your acknowledgment of those changes to the extent permitted by applicable law.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us.
United States Service Dogs
Email: support@unitedstatesservicedogs.org
We are committed to handling your information responsibly and helping you understand how your personal information is collected and used when you interact with United States Service Dogs.