$ USD 5-Star Experience Every Time
We’re committed to providing every customer with the best possible experience. That’s why we go the extra mile to make sure you’re completely satisfied with your purchase. If you need assistance, our support team is always here to help—just let us know how we can assist you.
60-Day Money-Back Guarantee
If you’re not satisfied with your order, please contact us and we’ll do our best to resolve the issue. If we’re unable to resolve your concern, you may request a full refund within 60 days of receiving your items.
To process a refund, all items included in your order must be returned to our office. Refunds cannot be issued until the returned items have been received. Partial refunds are also available. If you would like to return only part of your order, please contact our support team for assistance.
Free Exchange on Equipment That Doesn’t Fit Your Dog
If an item you purchased, such as a vest or collar, does not fit your dog properly, please contact us within 30 days of receiving your order to request a free exchange.
We’ll be happy to provide the correct size. We simply ask that you return the incorrectly sized item(s) to our office by mail.
There are no shipping or return fees charged by us for exchanges requested within 30 days. Exchanges requested after 30 days may be subject to a restocking fee. When returning a vest, please remember to include all vest patches. Missing patches may result in an additional charge.
Customer Support by Phone & Live Chat
Our customer support team is available to assist you with questions, concerns, and order-related issues. You can reach our team by phone, live chat, or email for assistance with your purchase.
Whether you have a question about a product, need help with an order, or require assistance after your purchase, our support team is here to help.