$ USD Last Updated: October 1, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the United States Service Dogs website, including https://unitedstatesservicedogs.org/, and any related products, services, registration resources, educational materials, customer support, and other services we make available through the website (collectively, the “Services”).
By accessing or using our website, creating an account, submitting a registration, purchasing a product or service, or otherwise interacting with United States Service Dogs, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.
1. Acceptance of These Terms
These Terms constitute a legally binding agreement between you and United States Service Dogs (“United States Service Dogs,” “we,” “us,” or “our”).
We may update or modify these Terms from time to time to reflect changes to our Services, business practices, applicable requirements, or other circumstances. When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or Services after changes are posted constitutes your acknowledgment of the updated Terms to the extent permitted by applicable law.
2. Description of Our Services
United States Service Dogs provides online resources and services relating to service dogs and emotional support animals. Our Services may include, but are not limited to:
- Service dog registration resources;
- Emotional support dog and emotional support animal registration resources;
- Identification cards, certificates, tags, vests, leashes, and related products;
- Digital identification and registration resources;
- Educational information concerning service dogs and emotional support animals;
- Information regarding housing, public access, travel, and other animal-related considerations;
- Resources concerning ESA and psychiatric service animal letters;
- Customer service and order support; and
- Other products, resources, or services made available through our website.
Services, products, pricing, availability, and features may change at any time.
3. Registration Is Voluntary
Any registration offered through United States Service Dogs is voluntary. Registration, identification cards, certificates, tags, vests, or other materials purchased or obtained through our website do not independently create, establish, certify, or guarantee legal status as a service animal, emotional support animal, or assistance animal.
United States Service Dogs is not a federal, state, or local government agency and does not operate an official government service-animal registry. You are responsible for understanding and complying with all federal, state, and local laws that may apply to you, your animal, and your particular circumstances.
4. Service Animal Responsibilities
If you register an animal as a service dog or service animal, you represent that the animal meets the applicable legal requirements for the status you are claiming.
Under applicable federal law, a service animal generally must be a dog that has been individually trained to perform work or tasks directly related to an individual’s disability. Emotional comfort or companionship alone does not establish service-animal status under the ADA.
You agree not to use our registration services, identification materials, or products to misrepresent an animal as a service animal or to obtain access, accommodations, privileges, or benefits to which you are not legally entitled. You are solely responsible for the care, supervision, behavior, training, and legal use of your animal.
5. Emotional Support Animals
An emotional support animal may provide comfort or emotional support to an individual with a disability-related need. The legal rights and requirements applicable to emotional support animals may differ from those applicable to service animals and may vary depending on the situation and applicable law.
Registration or identification through United States Service Dogs does not independently establish a disability-related need for an emotional support animal and does not guarantee housing, travel, public-access, or other accommodations. Where documentation from a qualified licensed professional is required, you are responsible for obtaining and maintaining appropriate documentation.
6. Educational Information and Legal Information
Information provided through our website is intended for general educational and informational purposes. Although we strive to provide useful and accurate information, laws and regulations concerning service animals, emotional support animals, housing, transportation, public access, and other related matters may change.
Information on our website should not be considered legal advice, medical advice, mental health advice, or a substitute for advice from a qualified attorney, healthcare professional, licensed mental health professional, government agency, or other appropriate professional. You are responsible for determining which laws and requirements apply to your individual circumstances.
7. Professional Evaluations and Letters
Where our website provides information or access to resources concerning ESA or psychiatric service animal evaluations or letters, any medical or mental health evaluation must be conducted by the appropriately licensed professional responsible for that evaluation.
United States Service Dogs does not control a licensed professional’s independent clinical judgment, diagnosis, recommendations, or determination. The availability of an evaluation or letter does not guarantee that a professional will approve a request or issue documentation. A request may be declined when the professional determines that the applicable requirements have not been met.
8. User Registration Information
When registering, creating an account, placing an order, or submitting information through our website, you agree to provide information that is accurate, complete, and current. You agree not to provide false, misleading, fraudulent, or incomplete information.
You are responsible for reviewing information submitted through our website and promptly correcting information that is inaccurate or no longer current. We reserve the right to suspend, restrict, or terminate access to our Services when we reasonably believe that information has been falsified, misrepresented, used fraudulently, or submitted in violation of these Terms.
9. Prohibited Uses
You agree not to use our website or Services to:
- Misrepresent an animal as a service animal, emotional support animal, assistance animal, or other legally protected animal when the animal does not meet the applicable requirements;
- Use our products or materials to obtain access, accommodations, benefits, or privileges to which you are not legally entitled;
- Provide false, misleading, fraudulent, or deceptive information;
- Violate any applicable federal, state, or local law or regulation;
- Impersonate another person, business, organization, employee, or representative;
- Interfere with the operation, security, or availability of our website or Services;
- Attempt to gain unauthorized access to accounts, systems, databases, or other technology;
- Upload or transmit malicious code, viruses, or other harmful material;
- Infringe the intellectual property, privacy, or other rights of another person or organization;
- Use our website to harass, threaten, abuse, defame, or harm another person or animal; or
- Use our Services for any unlawful, fraudulent, or unauthorized purpose.
10. User Content
You may have opportunities to submit information, reviews, photographs, comments, testimonials, or other materials through our website or Services (“User Content”).
You are solely responsible for the User Content you submit.
By submitting User Content, you represent that:
- You have the right to submit the material;
- The material is accurate to the best of your knowledge;
- The material does not violate applicable law;
- The material does not infringe the rights of another person or organization; and
- The material does not contain unlawful, threatening, abusive, defamatory, or otherwise objectionable content.
We reserve the right to remove or restrict User Content that we reasonably believe violates these Terms or applicable law.
11. Products and Purchases
Products displayed on our website are subject to availability. We reserve the right to correct pricing, product descriptions, availability, or other information when errors occur. An order may be declined, cancelled, or limited when necessary due to product availability, pricing errors, suspected fraud, payment problems, or other legitimate business reasons.
Product-specific information, including pricing, shipping, returns, and refunds, may be governed by additional policies displayed on our website.
12. Payments
Payments are processed through applicable third-party payment providers. By placing an order, you authorize the applicable payment provider to process the transaction using the payment information you provide. You agree to provide accurate and current billing information and to promptly address any payment issues associated with your order.
13. Shipping and Delivery
Shipping and delivery information, including available shipping methods, estimated delivery periods, applicable charges, and restrictions, may be provided during checkout or through our Shipping & Delivery policy. Delivery estimates are not guarantees and may be affected by carriers, weather, customs, holidays, incorrect addresses, or circumstances outside our reasonable control.
14. Returns, Refunds, and Cancellations
Returns, refunds, and cancellations are governed by the applicable Refunds & Returns Policy displayed on our website. Certain products, services, registrations, customized items, digital products, or completed services may be subject to specific restrictions. Please review the applicable policy before completing your purchase.
15. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment processors, shipping providers, professional resources, or other external platforms. Third-party services are operated independently from United States Service Dogs. We do not control and are not responsible for the content, availability, policies, security, products, services, or practices of third-party websites. Your use of a third-party service may be subject to that provider’s own terms and privacy policy.
16. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless United States Service Dogs and its owners, affiliates, employees, contractors, service providers, and partners from claims, liabilities, damages, losses, costs, and reasonable expenses arising out of:
- Your violation of these Terms;
- Your violation of applicable law;
- Your misuse of our website or Services;
- Your fraudulent or misleading representations concerning an animal;
- Your User Content; or
- Your violation of the rights of another person or organization.
17. Suspension and Termination
We reserve the right to suspend, restrict, or terminate your access to our website or Services when we reasonably believe that you have violated these Terms, applicable law, or other applicable policies. We may also restrict access when necessary to protect our website, customers, employees, service providers, or other individuals. Termination or suspension does not eliminate obligations that, by their nature, should continue after termination.
18. Privacy
Your use of our website and Services is also governed by our Privacy Policy. Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information. By using our website, you acknowledge that you have reviewed our Privacy Policy.
19. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, if legally permitted. The remaining provisions will continue in full force and effect.
20. No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.
21. Entire Agreement
These Terms, together with our Privacy Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and Services, except where additional terms expressly apply to a particular product or service.
22. Governing Law
These Terms will be governed by applicable law, without regard to conflict-of-law principles, except to the extent that applicable law requires otherwise.
Any dispute arising from or relating to these Terms or our Services will be handled in a forum with appropriate jurisdiction under applicable law.
23. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
United States Service Dogs
Email: support@unitedstatesservicedogs.org
By accessing or using our website and Services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.